Vintage Brass Agave Tree Branch Chandelier

Total Delivery Time = Order Processing Time + Production Time + Shipping Time

The total time a customer will wait for their order to arrive depends on how long it takes for each of these steps to be completed.

Total Delivery Time is the sum of three components:

1. Order Processing Time: This is the time it takes to verify and confirm the order after it has been placed. It usually takes one working day to process it, it may get delayed in holidays.
2. Production Time: If the item is made-to-order or requires customization, this is the time taken to produce or prepare the item. For pre-made items, this step may be skipped or minimal.

• Wall Sconces or Simple Pendant Lights: Production Time = 8 to 10 Business Days
• Complex Large Chandeliers: Production Time = 15 to 20 Business Days
• Sofas, Tables, and Chairs: Production Time = 30 to 40 Business Days

Please Note:

A. Customs policies vary by country, and the recipient may need to pay customs or import duties upon delivery. For sea freight, Millytree will cover these costs for addresses in North America, Europe (excluding Romania, Switzerland, Turkey, and Norway), Asia, New Zealand, or Australia. For air freight, only shipments to the United States are covered.

B. Due to the long shipping time, you may not see updated logistics information for about 3 weeks. Please don't worry as this is normal, and the goods are still at sea. Once the shipment arrives locally and clears customs, we will email you the tracking number. Please check your email for this information. You can track your parcel by clicking the link in the email and entering the tracking number on the provided website.

C. Expedited shipping does not mean you will receive your order within 5-7 days after placing it. The total delivery time includes the order processing time (1 business day), production time(Please refer to the shipping time form above), and shipping time (5-7 days).

D. For delivery addresses in the U.S. such as airports, docks, ports, construction sites, container freight stations, markets, exhibitions, amusement parks, campsites, hotels, parks or resorts, churches or places of worship, country clubs or golf courses, zoos, farms or ranches, plantations, forest addresses, mines, Native American reservations, business centers, nursing homes, hospitals, clinics, government agencies, military bases/facilities, casinos, dormitories, schools or universities, non-standard equipment/self-storage locations, narrow roads, dirt roads, one-way streets, gas stations, and similar locations, a fee of $150 USD will be applied.

E. If you require white glove service, please contact us. A fee of $300 USD will be applicable.

F. If you want to change the address after delivery, as long as the goods are still at sea and have not yet arrived at your location, you can change the address for free. Once the goods have arrived at your location, and you request to change the address (within your own country), A reassignment fee of $80-150 will be charged. After you confirm the specific re-delivery address, we will inform you of the specific delivery fee amount.

If you need to cancel or change your order, you can do so on the order page by yourself. If you need to cancel or modify the order after it has been processed and shipped, please contact us at support@millytree.com as soon as possible. After canceling your order, if there is no dispute, your refund will be credited to your account in about 5 working days. 

     Cancellation before payment
     1. Log into "My Account" and click on "My Orders".
     2. Click on the order number that you would like to cancel.
     3. Click on “Delete this order” and confirm that you want to cancel it.

     Cancellation after payment
     Please note that we may offer a corresponding cancellation policy or solution to customer’s inquiries based on the different product categories.                           

1. Orders canceled before shipping are eligible for a full refund, except for customized products.
2. For customized items,If you decide to cancel a customized item after we have already sent it out before you receive it, please note that the customization fee will not be refunded. 
3. Once your order has been shipped, if you want to cancle it please contact us at support@millytree.com

Any purchase on lyfairs.com indicates that you have read, understood, and agreed with our Cancellation & Return Policy stated above. Lyfairs reserves the right to make changes and/or improvements to this policy.