Delivery Policy

Total Delivery Time = Order Processing Time + Production Time + Shipping Time

The total time a customer will wait for their order to arrive depends on how long it takes for each of these steps to be completed.

Total Delivery Time is the sum of three components:

1. Order Processing Time: This is the time it takes to verify and confirm the order after it has been placed. It usually takes one working day to process it, it may get delayed in holidays.
2. Production Time: If the item is made-to-order or requires customization, this is the time taken to produce or prepare the item. For pre-made items, this step may be skipped or minimal.

• Wall Sconces or Simple Pendant Lights: Production Time = 8 to 10 Business Days
• Complex Large Chandeliers: Production Time = 15 to 20 Business Days
• Sofas, Tables, and Chairs: Production Time = 30 to 40 Business Days

3. Shipping Time: This refers to the time it takes for the order to be delivered to the customer after it has been shipped. It depends on the shipping method chosen and the delivery location. Please refer the below Shipping Time Form

Country	Shipping Time (working days)
United States	Expedited Shipping: 3-7  Standard Shipping: 25-30
Canada	Expedited Shipping: 3-7  Standard Shipping: 40-45
United Kingdom	Expedited Shipping: 7-10  Standard Shipping: 40-45
Europe Union Countries	Expedited Shipping: 8-15 Standard Shipping: 48-55
Australia	Expedited Shipping: 8-14 Standard Shipping: 30-35
United Arab Emirates	Expedited Shipping: 2-10 Standard Shipping: 25-30
Mexico	Expedited Shipping: 7-20 Standard Shipping: 50-55
India	Standard Shipping: 45-50
Japan	Standard Shipping: 20-25

 

Please Note:

A. Customs policies vary by country, and the recipient may need to pay customs or import duties upon delivery. For sea freight, Millytree will cover these costs for addresses in North America, Europe (excluding Romania, Switzerland, Turkey, and Norway), Asia, New Zealand, or Australia. For air freight, only shipments to the United States are covered.

B. Due to the long shipping time, you may not see updated logistics information for about 3 weeks. Please don't worry as this is normal, and the goods are still at sea. Once the shipment arrives locally and clears customs, we will email you the tracking number. Please check your email for this information. You can track your parcel by clicking the link in the email and entering the tracking number on the provided website.

C. Expedited shipping does not mean you will receive your order within 5-7 days after placing it. The total delivery time includes the order processing time (1 business day), production time(Please refer to the shipping time form above), and shipping time (5-7 days).

D. For delivery addresses in the U.S. such as airports, docks, ports, construction sites, container freight stations, markets, exhibitions, amusement parks, campsites, hotels, parks or resorts, churches or places of worship, country clubs or golf courses, zoos, farms or ranches, plantations, forest addresses, mines, Native American reservations, business centers, nursing homes, hospitals, clinics, government agencies, military bases/facilities, casinos, dormitories, schools or universities, non-standard equipment/self-storage locations, narrow roads, dirt roads, one-way streets, gas stations, and similar locations, a fee of $150 USD will be applied.

E. If you require white glove service, please contact us. A fee of $300 USD will be applicable.

F. If you want to change the address after delivery, as long as the goods are still at sea and have not yet arrived at your location, you can change the address for free. Once the goods have arrived at your location, and you request to change the address (within your own country), A reassignment fee of $80-150 will be charged. After you confirm the specific re-delivery address, we will inform you of the specific delivery fee amount.